Cancellation policy

Published separately from the refunds and returns policy.

Cancellation by the Buyer

An order may be cancelled without charge at any time before it is dispatched. A cancellation request should reach support@dohrna.com with the order number.

Once a consignment has been handed to the carrier the order cannot be cancelled. Consignments that have been dispatched fall under the refunds and returns policy.

Where a made-to-order or bulk line has entered preparation, the Supplier may charge for costs already incurred. Any such charge is notified before it is applied, and the Buyer may withdraw the cancellation instead.

Cancellation by the Supplier

The Supplier may cancel an order, in whole or in part, before dispatch where:

• the destination is not served for the compound ordered;
• the order would exceed the rolling thirty-day quantity ceiling for the compound;
• sanctions or embargo screening returns a hit or cannot be completed;
• the account used to place the order has been suspended;
• the name signing the research-use declaration does not match the name on the order;
• the delivery address is a PO box, or is not a street address that can be signed for;
• the research-use warranty has been breached, or information given during verification proves inaccurate;
• the lot on sale has no current Certificate of Analysis, or its retest date has passed;
• the Product cannot be supplied on the terms offered, including where a price was published in error.

Where the Supplier cancels, any authorisation is released or refunded in full within 3 working days with no deduction. The reason is stated in writing.

Standing arrangements

No subscription, standing order, automatic replenishment or negative-option billing is operated. Every order is placed individually and no payment credential is charged without a fresh instruction.

Effect on the contract

Cancellation ends the contract for the Products cancelled and does not affect accrued rights, the confidentiality provisions of the Terms of Sale, or the Buyer's obligations in respect of Products already delivered.

Contact

support@dohrna.com · +63 927 499 4459 · 09:00–17:00 CET, Monday to Friday, excluding Malta public holidays.